Terms & Conditions

1. General Information & Scope of Agreement

Welcome to Satishree Jewellers ("Website", "Platform", "We", "Us", "Our"). These Terms & Conditions govern your access to and use of our e-commerce portal, DHANLAXMI 12+1 monthly savings plan, and GOLD TREE SAVINGS 24K Digital Gold accounts. By accessing or executing any purchase on our platform, you agree to be bound by these Terms and our Privacy Policy.

2. Product Pricing, Live Market Rates & Taxes (GST)

All retail jewellery and 24K Digital Gold rates are calculated dynamically based on prevailing Indian bullion market rates:

• Live Rate Mechanism: Digital Gold and physical rates refresh in real-time subject to market volatility. Transaction confirmation applies the live rate active at the exact millisecond of purchase execution.
• Mandatory 3% GST: In compliance with Government of India tax regulations, a statutory 3% Goods and Services Tax (GST) is levied on all 24K gold purchases and added to invoice totals.
• Making Charges & Wastage: Physical jewellery conversion is subject to making charges, wastage factors, and gem weight valuations specified at checkout.

3. 24K Digital Gold Holdings & Trustee Lien

Digital Gold purchased via Satishree represents 100% real physical gold of 24K 99.9% (999 fineness) purity:

• 100% Secure Custody: Allocated gold is held under 100% secure custody with zero locker or annual maintenance fees charged to the customer.
• Security Trustee Oversight: An independent SEBI-regulated security trustee (IDBI Trusteeship Services) holds a legal lien over all gold holdings on behalf of customers, ensuring customer gold remains unencumbered and protected under all legal circumstances.
• Non-Cancellability: Once a Digital Gold buy or sell transaction is submitted and completed, it is final and cannot be cancelled or refunded.

4. KYC Verification & Mandatory PAN Policy (PMLA Compliance)

In strict adherence to the Prevention of Money Laundering Act (PMLA) and RBI guidelines:

• Eligibility: Only resident Indian citizens possessing a valid Indian PAN card are eligible to buy, sell, or hold Digital Gold. Non-Resident Indians (NRIs) are restricted from transaction processing.
• Mandatory PAN Threshold: Submission and verification of a valid Permanent Account Number (PAN) is mandatory for cumulative purchases exceeding ₹2,00,000 (INR 2 Lakhs).
• Matching Verification: Customer billing name and bank account details must match the name registered on the verified PAN card.

5. Physical Redemption & Showroom Exchange

Accumulated Digital Gold grams may be redeemed anytime:

• Showroom Exchange: You may exchange digital gold grams for certified 24K gold coins or BIS 916 hallmarked gold/diamond jewellery at any Satishree Jewellers showroom upon presenting valid photo ID and OTP verification.
• Online Minting & Coin Delivery: Customers can request minting of physical gold coins (e.g. 0.5g, 1g, 2g, 5g, 10g, 20g). Additional minting/making charges and insured shipping fees will apply at checkout.

6. Selling Digital Gold & Bank Payout Terms

You may sell your digital gold balance 24/7 at prevailing live buyback market rates displayed on the platform:

• Sale proceeds will be remitted exclusively to the customer's verified bank account within 48 to 72 business hours.
• Third-party bank account transfers are strictly prohibited.

7. DHANLAXMI 12+1 Monthly Savings Plan Rules

Subscribers participating in our DHANLAXMI 12+1 Monthly Savings Program agree to the following terms:

• Installment payments must be remitted continuously for 12 consecutive calendar months.
• Upon completion of 12 paid installments, Satishree Jewellers credits 100% of the 13th month installment as a free customer bonus.
• Premature withdrawal before 12 months forfeits the 13th-month bonus credit. Accumulated funds can only be redeemed for gold jewellery (cash refunds prohibited).

8. BIS Hallmark Certification & Lifetime Exchange Policy

Every gold ornament sold by Satishree Jewellers is certified 100% BIS Hallmarked with unique HUID laser registration. We offer a Lifetime Exchange Policy where pure gold weight is valued at 100% prevailing market rate at the time of exchange.

9. Insured Transit, Delivery & Return Policy

All physical jewellery and coin dispatches are sent in 100% insured, tamper-evident sealed packaging. Customers must inspect package integrity upon delivery and record an unboxing video. Non-customized stock items qualify for a 7-Day Return Policy provided security tags remain untampered.